NMEDA’s Quality Assurance Program® for Dealers
Find the information you need to ensure your dealership performs at the highest level of quality and reliability.
Benefiting You and Your Customers
Developed to elevate the level of mobility dealer quality, performance, and reliably meet consumers’ transportation needs while ensuring safety, NMEDA’s Quality Assurance Program (QAP) is the only nationally recognized accreditation program for the adaptive mobility equipment industry. Participation in the QAP offers training opportunities and programs to improve your business, as well as accreditation that lets customers know your business is committed to quality, safety, and reliability within the adaptive transportation industry.
Focused on Quality
All NMEDA mobility equipment dealers are required to participate in the Quality Assurance Program as part of their membership, ensuring our network is always working to uphold the highest standards in mobility equipment installations. As such, each QAP accredited dealer must adhere to a series of rules and guidelines written to assure compliance to applicable motor vehicle safety standards to protect the safety and reliability of each mobility vehicle conversion.
Additionally, NMEDA dealers are required to have the proper level of insurance, use only technicians certified for the equipment they install, use calibrated tools, and are audited at a minimum annually by an independent third party firm, all of which further assure the quality, safety, and electro-mechanical integrity of the product delivered to the consumer.
Compliance to Federal Safety Standards
In 2009, NMEDA established the Compliance Review Program (CRP) to verify that manufacturer’s vehicles and/or components meet Federal/Canada Motor Vehicle Safety Standards (F/CMVSS). When a dealer uses vehicles and/or components that have passed the rigid Compliance Review Program process, they are assuring themselves and their customers the product being installed or delivered has been verified to comply with applicable safety standards.
The goal of the CRP is to provide customers with adaptive transportation options that will always keep drivers and passengers with disabilities safe while on the road.
The Right Tools for the Job
Appropriate and calibrated tools are required at each location in order to comply with the Quality Assurance Program (QAP). As a minimum, this includes at least one four-corner scale and torque wrenches. It may also include a greater amount of tools, depending on the work performed at each location.
The best practice is all measurement tools in the shop, company owned or personal are calibrated.
Make Inoperative Exemptions
Some vehicle modifications require a dealer to make inoperative one or more of the safety standards promulgated by NHTSA. In order to legally alter a vehicle to better serve the needs of a driver or passenger with disabilities, all dealers must be in compliance with NHTSA’s Make Inoperative Final Rule. Exemptions are made for mobility equipment dealers and manufacturers to allow the conversion of vans, cars and trucks into accessible transportation options, however in order to qualify for these exemptions your dealership must first register with NHTSA.