Temporary Procedure & Policy Adjustments to State Agency (VR) Provisions of Driver Rehabilitation/ Vehicle Modification Services

This information is current as of 04/09/20. Individual state policies/procedures will be updated as additional information is received.


ADRS has currently suspended all direct client services, including driver and equipment training. Management and staff continue to provide services via phone and video when possible.


ADES staff are working remotely, conducting phone and virtual meetings when possible. Both clients and vendors are individually being asked to assess their comfort levels for interactions and to schedule related activities accordingly. 


DORS employees have transitioned to mostly home-based work, and scheduled vehicle evaluations/ modifications have been postponed due to the “compromised” health status of DORS clients (many of whom have elected to delay in-person activities until the risk of contagion diminishes). DORS continues to process paperwork and is currently working with RADCO (CA’s vehicle inspection subcontractor) as well as CA’s Department of General Services to determine if vehicle inspections can be performed while still maintaining a safe social distance.


DVR employees have been asked to work remotely, although some Field Offices remain open with limited (1-2) staff.  Counselors continue to work via phone/video conference when possible and are asking vendors to “use creative ways to provide services in this environment.”


BRS staff are working remotely for the foreseeable future and are conducting virtual counseling sessions when possible. The primary driver evaluation vendor for ADS/BRS is closed until April 21, 2020, though the in-house DRS – while not currently seeing clients in-person – is available to BRS staff for follow-up communications and coordination regarding recent prescriptions and/or vehicle modification services already in progress. 


Delaware’s DOL has suspended public access to all offices (including DVR field offices) until further notice. Although under a State of Emergency, all Delaware State Offices currently continue to provide services with reduced staff.


All Florida VR field offices are closed until April 15, 2020. VR counselors continue to authorize vehicle modification services; however, the state is experiencing inspection and delivery delays due to travel restrictions and staff availability being limited by CDC and other social distancing recommendations.


GVRS has suspended all direct contact with clients due to an Order asking state employees to telework and practice social distancing. GVRS business – including client consultations, preliminary interviews, documentation review, eligibility determinations, client education, and some assistive technology evaluations/consultations – is being conducted virtually or over the phone in situations where such a service is possible without compromising the client’s needs or the integrity of GVRS outcomes.


IDVR is conducting business through email and telephone until at least April 15, 2020. Operations currently  continue but social distancing protocols have been enacted for management, staff, and clients.


DRS offices are currently closed to the public. Staff is still able to process benefits, and IDHS is preparing to broaden and strengthen remote service options for clients by using “every available resource to ensure residents are not harmed by this temporary reorganization.”


Most driver rehabilitation providers have stopped conducting new client evaluations and driver training. Some post-modification functional and mechanical inspections continue to take place on a case-by-case basis.  


IVRS counselors are holding virtual meetings with potential and existing clients seeking assistive technology and/or vehicle modifications, and vehicle modification approvals have not been suspended.  While IVRS clients are encouraged to follow official CDC recommendations for social distancing, it is ultimately the IVRS client’s determination – in consultation with vendors and other parties – as to the appropriate approach and timeline for in-person assessments, inspections, and vehicle deliveries.


VR offices are closed to the public and most staff are working remotely until further notice. Applications for assistive technology and vehicle modification services are still being accepted and reviewed.


LRS Offices are open on a region-by-region basis. Regional counselors and case managers should be contacted directly regarding office closures and/or service provision details. 


DORS continues to process vehicle modification prescriptions in preparation for the procurement phase.  While driving assessments, driver training, and driver education classes have been suspended through the end of April, some driver rehabilitation vendors are still providing fittings and post-modification training so that clients can take possession of their vehicles. Clients in stages prior to licensing are at a standstill due to MVA closures. 


MRC’s vehicle modification program remains operational as staff work remotely.  Driver evaluation and training services have been suspended, but vehicle inspections continue to occur (remotely and typically via FaceTime).  New bids are being accepted and awarded for clients who have already been evaluated, and the payment of vendors’ bills has largely been unaffected.


MRS has suspended in-person operations until at least April 15, 2020, and the Governor’s “Stay Home, Stay Safe” Order directs all workers not part of “critical infrastructure” to stay in their homes. Agencies are promoting remote work, restricting in-person meetings, and encouraging social distancing measures. 


Nebraska VR’s traditionally mobile professionals have remote work technology already in place, making it possible for staff to work remotely while VR office doors are closed.  Although in-person meetings and trainings have been suspended, Nebraska continues to accept VR client applications and is utilizing virtual meeting technologies in order to continue VR operations with as little disruption as possible.

New Hampshire

VR staff are mostly working remotely but can connect with clients and vendors by phone or email. Staff continue to provide remote assessments, planning, and other resources for clients during this time.

New Mexico

DVR field offices are closed but counselors and staff are working remotely to provide services by phone and online. Referrals for services may be submitted via NMDVR’s referral website. Until further notice, DVR vendors are asked to submit billing requests/invoices via email to their respective DVR office contact, and staff will continue to process payment requests in as timely a manner as possible.

North Carolina

Most DVR field staff are working remotely (though “shelter in place” orders are county-by-county, so policies differ for each office at this point). Driver/equipment trainings and client meetings are being conducted virtually when possible. Scheduled installations and fittings have been postponed but bids are still being evaluated and may be awarded so that DVR can hit the ground running once normal operations resume.


Oregon’s VR Program is pausing client intake until further notice and has instituted a telework program for most of its employees. Technology is being utilized as much as possible in order to continue and complete existing work for current clients.

Rhode Island

While the ORS office remains open, staff and counselors are working remotely and using virtual tools to do so. In-person activities (driver evaluations, equipment training, etc.) are currently suspended as “non-essential” workers are covered under the state’s “Stay at Home” Order. Any additional ORS-approved activities –  including vehicle modifications, inspections, deliveries, etc. – must be arranged by all parties and by appointment.


VR staff is primarily working remotely and continues to approve client cases, prepare/submit vehicle modification requests, move forward on quotes, award bids, update client plans, and request approval of purchase orders to be sent to vendors.  Almost all driver evaluators have elected to pause services and will likely continue to do so until at least late April.


TWC is currently open and is exploring alternative/remote methods for conducting business. Some offices are closed for in-person access while others are limiting hours or are open by appointment only. TWC encourages calling before visiting any office and will be available to clients and vendors via email/telephone to maintain continuity of services.


Staff for Utah’s Independent Living and Assistive Technology Programs are mostly working from home. In-person driver evaluations and driver trainings have been suspended for the time being, as have vehicle inspections and post-modification client evaluations.


VR offices are no longer meeting in-person with clients or vendors, and all contact is being conducted via phone, email, text, Skype, and FaceTime.  Client referrals are still being accepted and should be submitted to the VR office in Waterbury.


Most DVR staff are working remotely and are not permitted to see clients in-person, barring certain (undefined) VR-related emergencies.  DVR staff are currently working on approving “in process” vehicle modifications, although several clients are choosing to “shelter in place” or otherwise refrain from social exposure/group meetings until a later date.


DVR offices statewide are temporarily closed to the public.  While in-person services are suspended until further notice, staff will continue to provide services by phone and email.  Current DVR clients and vendors are encouraged to contact their assigned DVR staff person directly by phone or email.


In-progress vehicle modifications will continue uninterrupted so long as the vendor is providing services. VR Counselors continue to develop driver rehab/vehicle modification plans for new and existing clients, and future evaluations/modifications are anticipated to continue as normal.